Customer Service Plans
Standard and Custom plans come with the same great features.
All plans include:
- Real Time Reporting
- Access from any device, anywhere
- Responsive, full service Support
- Unlimited Bandwidth
- 24/7 Data Backup
- 99.9% Uptime
- Indepth Reporting
- SSL Data Encryption
- Nothing to Install
- Detailed User Permissions
- Continued Feature Upgrades
- Task Automation
We'll ensure you get the full value of Proper right away with our comprehensive setup packages.
Tailored training and setup is included and covers the following:
We'll import your contractor, location and staff lists.
Custom Settings Setup
We'll set up your user permissions, so everyone is updated and informed.
We'll verify that your staff have a complete understanding of Proper.
Full Resource Access
If you need any clarification, we'll be here to help.
Review and Soft Launch
Before the official launch, we'll go over a checklist to ensure everything is in place and properly set up. Depending on the size of the implementation, we can roll Proper in stages.
Regardless of the whether you decide to go with a training package or not, our dedicated support staff is here to answer all of your questions.
Have more questions? Click here to request a personal demo and one of our knowledgeable staff will help you out.
Frequently asked questions
HOW LONG ARE YOUR CONTRACTS?
Proper's plans are billed on a month to month basis. We make it simple to begin and stop your service at any time.
HOW LONG WILL IT TAKE FOR OUR ORGANIZATION TO BE SET UP?
It depends on the size of your organization, but typically we'll have you up and running over the weekend. From there we're on call to answer any of your questions.
HOW DOES THE TRIAL WORK?
Once you sign up by providing your name and email address we'll create an account for you and one of our support representatives will work with you to get you up and running right away.
HOW OFTEN ARE NEW FEATURES ADDED?
We are committed to ensuring that Proper remains the leading Service Management application and we look forward to any feedback from our customers. Because of this we release new features and updates frequently.
HOW IS EVERYTHING BACKED UP?
Proper creates four backups of you data that we store in the cloud. You can also export your data to keep a backup for yourself.
HOW DO I SIGN UP?
You can click here or in the top right corner of the screen on "Request Demo". Enter your name and email and someone will be in contact with you right away.
ARE THERE ANY ADDITIONAL COSTS I SHOULD KNOW ABOUT?
We created all of our plans to be as simple and straightforward as possible. Sometimes our customers request custom training and implementation packages, but besides that everything like support, regular training and new feature releases are included.
CAN I CANCEL AT ANYTIME?
Yes, you can cancel anytime, there are no fixed contracts.